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Frequently Asked Questions
Everything you need to know about ordering, delivery, warranty & returns
Help Center
1 Do you offer delivery?
Yes! We offer free delivery on eligible orders, with cash on delivery available.
2 What if I receive a faulty or wrong item?
Contact us within 3 days of delivery with your order number and a photo/video of the issue, and we'll arrange a replacement or refund.
3 Can I return a product?
Yes. We offer a 3-day return and refund policy from the date of delivery, provided the item is unused, undamaged, and in its original packaging.
4 What payment methods do you accept?
We accept cash on delivery, mobile money, and card payments via our secure checkout.
5 How do I track my order?
Use the "Order Tracking" option in our menu, or the Tracking Order link in the footer, and enter your order details.